We may collect and process the following information:

Information you provide directly:

• Name

• Email address

• Phone number

• Booking or appointment details

• Any information you send via contact forms or email

Information collected automatically:

• IP address

• Browser type and device information

• Pages visited and time spent on the Website

• Cookies and similar tracking technologies

We use your personal data to:

• Respond to enquiries

• Manage and confirm bookings for massage therapy treatments

• Provide our services safely and effectively

• Communicate with you about appointments or enquiries

• Improve our website and user experience

• Comply with legal and regulatory obligations

We will never sell your personal data.

We process your personal data under the following lawful bases:

• Consent: when you voluntarily submit information (e.g. contact forms)

• Contract: to provide massage therapy services you book with us

• Legal obligation: where required by UK law (e.g. record keeping for health and safety or tax purposes)

• Legitimate interests: to operate and improve our services and website

This website is hosted on Squarespace, which uses cookies and similar technologies to ensure the website functions properly and to help us understand how visitors use the site.

Cookies may be used to:

• Enable core website functionality

• Analyse website traffic and performance

• Improve user experience

• Support embedded features such as forms or scheduling tools

You can control or disable cookies through your browser settings at any time. Some features of the site may not function properly if cookies are disabled.

For more information, please see Squarespace’s cookie policy

We may use trusted third-party providers to operate our business, including:

• Squarespace (website hosting and analytics)

• Email service providers

• Booking or scheduling tools

• Payment processors

These providers only process your data on our behalf and are required to comply with data protection laws.

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, disclosure, or alteration.

We only keep your personal data for as long as necessary to:

• Provide services you have requested

• Meet legal, accounting, or insurance requirements

• Resolve disputes or enforce agreements

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Restrict or object to processing

• Request data portability

• Withdraw consent at any time (where applicable)

To exercise these rights, please contact hello@lunasawellness.co.uk

As a massage therapy provider, we may collect health-related information relevant to your treatment (such as injuries, medical conditions, or contraindications). This information is:

• Collected only where necessary for safe treatment

• Kept confidential

• Stored securely

• Only accessed by authorised personnel

This website may contain links to external websites. We are not responsible for the privacy practices of those websites.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

If you have any questions about this Privacy Policy or how your data is handled, please contact hello@lunasawellness.co.uk